Mon premier blog

Customer Service: A Practical Approach Elaine K. Harris
Publisher: Prentice Hall

What approach would you take to help others see the value on the emotional and less quantified aspects of the customer experience? April 23, 2013 ShivaniNo Many companies prefer such employment as such employees offer customer services for 24/7, across all major time zones. After creating names for small companies and huge brands, I share with you a practical approach to conducting this exercise. Virtual Hiring India- A Practical Approach With Enormous Benefits. Customer service expert Micah Solomon explains how to start setting up such a process. The descriptor identifies the industry or category of service. Learn more, read bio after the interview. €�Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.” –Steve Wozniak, Apple co-founder. Business owners know that providing great customer service is the way to stand out in a crowded field of competitors. Shep Hyken Customer Service Expert is interviewed by Shmula.com, where he shares his thoughts on customer experience and loyalty. I hope you enjoy this interview and find what Shep has to share with us helpful and practical in your efforts to improve the customer experience. Job helps create, beauty, direction, etc; Product or Service words – the product being offered, industry, or service area; Technical terms - suggesting unique development tools, novel approaches, industry tech terms; Benefit words – price, customer service, reliability, honesty, etc. An expert approach to customer service requires a well-defined process for problem resolution.